Natural Marble Luggage - White-Brown

Can we see the prices in another currency?

All product prices in and transactions conducted on Blue Edges are in Hong Kong Dollars. For your convenience, we provide a drop-down menu on the top of each page so you can estimate product prices to some common currency. When you Checkout, the product prices will revert back to HK Dollars. Please note that the local currency prices should be considered estimates only, as they may reflect the conversion rate that your financial institution uses.

What should I do if the product I want is sold out?

If the item you would like to purchase is sold out, simply click on the "Email me when available" button and you can enter your email in the box on the page so we can notify you when it comes back in stock.

Do you offer international shipping?

The countries we normally ship to are listed in the International Shipping and Delivery page. If your country is not listed, please contact us and we will try to find a delivery option for you.

For deliveries to Hong Kong, please visit Hong Kong Shipping and Delivery.

Do you offer free shipping?

Blue Edges is pleased to offer Free Standard Delivery to the following countries and territories: Australia, Canada, China, Denmark, France, Germany, Hong Kong, Indonesia, Israel, Japan, Korea, Macao, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Russia, Singapore, South, Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, USA, Vietnam.

We also offer free upgrades to Express Shipping via courier if your purchase reaches a certain amount of spending. (i.e. $2000 HKD)

Please refer to our International Shipping and Delivery page to find out if your purchase qualifies.

For deliveries to Hong Kong, please visit Hong Kong Shipping and Delivery.

Do you have gift wrapping?

All Blue Edges accessories are individually packaged in a Blue Edges branded box. Other products like handbags, they are wrapped securely and packaged for shipment.

What if I need to change the delivery address?

Fulfilment of your order typically takes 1-2 business days. Ideally, until your order has been fulfilled, you can send any change of address request via Contact us quoting your order number, original delivery address and revised delivery address; or simply reply the order confirmation email. If there is any impact on delivery costs or other issues, we will let you know.

Are duties and taxes included?

No, duties and any taxes or handling charges by our couriers are not included in your purchase price and will need to be paid separately if these apply to your country. Please check out our International Shipping and Delivery page.

What payment methods do you accept?

All payments are in Hong Kong Dollars and are exclusive of duties, any taxes and handling fees. We accept payment via most credit cards Visa, MasterCard, American Express, PayPal and Apple Pay.

Can I change or cancel my order?

If you wish to change or cancel your order, please email us at reinvent@blue-edges.com, or fill in the form to submit a request. If your order has already been shipped, we will not be able to cancel your order and you are liable for the product and shipping cost. If you are unhappy with your purchase, you are able to return your product if you meet our Returns Policy.

How can I tell if my order is confirmed or processing?

Immediately after you have placed your order, you will receive an email from us confirming that we have received your order. Our warehouse will typically fulfil your order within one business day and confirm this with another email. From that point onward it is sent to the shipper, and ultimately, you. You can find more information about ordering on our Ordering & Payment page.

My order hasn't arrived yet...

You can find more information about ordering on our Ordering & Payment page.

Do you offer exchanges?

We only offer exchanges on the condition that the product has a quality issue. If you’re not happy with your purchase, you are able to return your purchase if it meets our Returns Policy.

I’ve been approved for a refund, but I haven’t received it. What should I do?

If you haven’t received a refund yet, first check your bank account again, and then contact your credit card company. Note, there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please email us.

My purchase was damaged on delivery. Do you offer an exchange?

Yes. Our apologies if your purchase did not arrive as you expected. We will be happy to exchange your item(s). Simply email reinvent@blue-edges.com and include your order number, the photo of the damaged goods with tags attached and we will send you instructions on how to proceed.

How do I look after my bags and jewelry?

Check out our Bag Care and Jewellery Care pages for tips on keeping your bags and jewelry looking its very best.

How do i sign up for a newsletter?

We’re happy you want to join the family! By signing up, you can hear about new product launches and special discounts. Input your email address in the Newsletter Signup form at the bottom of any page.

Why should I create a customer account?

A customer account allows you to review your purchase history, automatically fill out your billing and shipping address for future orders, and join our mailing list.

How do I create a customer account

There are two ways:

1. Click “Log In” which appears in the header above every Product or Collection page, and follow the instructions on the right for New Customers.
2. After the checkout process is completed, you will receive a follow-up email to activate your Customer Account. Please make sure that you entered your correct email address during the order process.
    

I forgot the password to my account. How can I reset it?

Click “Log In” at the top of any page, and you can reset your password. Please make sure to use the same email address as your customer account. If you have any problems, email us at reinvent@blue-edges.com and we will send you a link to reset your password.

 

 

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